This Privacy Policy is closely related to your personal information and your use of our websites, products, or services. Please read it carefully and make choices that align with your wishes.
Tianjin Keptek Technologies Co., Ltd. and its subsidiaries (hereinafter referred to as "Keptek," "we," "us," or "our") deeply understand the importance of your personal information. We are committed to respecting and protecting your privacy rights, which serves as the foundation of our business operations and our social responsibility and obligation. We will make every effort to protect the security and reliability of your personal information. Before accessing or using our websites, products, or services, please read and understand this "Privacy Policy" (hereinafter referred to as "this Policy"). Your use or continued use of our websites, products, or services indicates your agreement for us to collect, use, store, share, and process your information in accordance with this Policy. This Policy applies to Keptek websites, products, services, and other business activities that display this Privacy Policy or link to it. If you have any questions, comments, or suggestions, please contact us via: Email: om@keptek.com; Telephone: (+86)400-8787-560.
Through this Policy, we aim to explain how we collect, use, store, share, and process your personal information when you access or use our websites, products, or services, as well as the ways we provide for you to access, update, control, and protect this information. However, this Policy may not cover all possible data processing scenarios. Information collection policies for specific data in products or services may be published by Keptek in supplementary policies, updated versions of this Policy, policy statements on the relevant product or service, or notices specifically provided to you at the time of data collection, etc.
This Policy will help you understand the following:
1. What Personal Information We May Collect From You
2. How We May Use Cookies and Similar Technologies
3. How We May Collect, Use, Entrust the Processing of, Share, Transfer, and Publicly Disclose Your Personal Information
4. How You Can Access or Modify Your Personal Information
5. How We Protect Your Personal Information
6. How We Handle Children's Personal Information
7. Exceptions to the Application of This Privacy Policy
8. How Your Personal Information Is Transferred Globally
9. How This Policy Is Updated
1. What Personal Information Keptek May Collect From You
On Keptek websites, you can request help, register to obtain materials, join communities, or participate in our events, etc. Through Keptek's related products or services, you can obtain the performance support you may need to meet your work or life requirements. To provide you with specific business functions, certain information is necessary for their operation. Your choice to use such functions requires you to provide or allow us to collect necessary information, including: basic personal details (such as name, personal phone number, email address, etc.); personal identity information (such as ID card, passport, work permit, etc.); online identity identifiers (such as system account, IP address, email address, and related passwords, passcodes, security question answers, etc.); personal education and employment information (such as occupation, position, employer, educational background, degree, etc.); personal browsing records (user operation records stored via logs, including website browsing history, software usage records, click records, etc.); personal common device information (such as hardware serial number, device MAC address, software list, unique device identifier, etc.); personal location information (including track, etc.); organization information (basic information about the organization you belong to or represent under authorized delegation, such as organization name, number of employees, office address, business revenue, business license, etc.; organization qualifications; credit information; information of relevant responsible persons, etc.). The specific information will be based on what you actually provide or what we actually collect.
2. How Keptek Uses Cookies and Similar Technologies
Your access to our website means you agree to accept our use of Cookies or similar technologies to obtain relevant information about you.
(1) Cookies
With the application of new internet technologies, we offer visitors a fully personalized experience. We use Cookie technology to analyze webpage usage. Through Cookies, we may obtain and maintain information such as your website browsing history. A Cookie is a text file placed on your computer's hard drive requesting permission. Using this technology does not mean we automatically learn any information about you. We can identify the type of computer you use, but the primary purpose of using Cookies is to enhance your experience when visiting our website. Keptek has absolutely no intention of infringing on your privacy while you use the website.
We will use Cookies and other information for the purposes stated in this Policy. You can manage or delete Cookies based on your preferences, but this may affect your experience using our website (or some of its functions). For more information about Cookies, you can also visit the AboutCookies.org website. Most web browsers automatically accept Cookies but also have functions to block them. You can refuse or delete all Cookies through your browser settings. However, if you do so, you may need to manually adjust user settings each time you visit our website. For details on how to change browser settings, please visit the respective websites such as <Internet Explorer>, <Google Chrome>, <Mozilla Firefox>, <Safari>, and <Opera>.
(2) Web Beacons and Pixel Tags
Emails Keptek may send you may contain click URLs linking to Keptek website content. If you click such a link, Keptek will track this click to help us understand your preferences regarding our websites, products, and services and improve customer service.
3. How We May Collect, Use, Entrust the Processing of, Share, Transfer, and Publicly Disclose Your Personal Information
(1) Purposes for Collecting and Using Personal Information
We may collect and use your personal information for the following purposes:
1) Registering and Logging into Accounts. When registering as a regular user, you need to provide the mobile phone number you intend to use. We will verify your identity by sending an SMS verification code. Alternatively, you may log in via third-party account authorization such as "WeChat Login" (please refer to the operational prompts we provide during the actual process for choices and operations. We will use your relevant information based on your authorization and agreements with third parties, in compliance with relevant laws and regulations). Your account name will be your mobile number or a unique account you define. You may also be allowed to modify or supplement information such as your name, email address, company name, industry, province, etc. This information constitutes your "Account Information." Supplemental account information helps us provide you with personalized services. Apart from information the system indicates is mandatory, you may provide other information at your discretion. If you wish to become our partner, please follow the operational prompts we provide and choose the appropriate steps for relevant account registration. If you are accessing our website or using our products or services on behalf of your organization or another authorized entity (collectively, the "Authorized Entity"), please ensure you have obtained comprehensive, complete, legal, and effective authorization from the Authorized Entity before proceeding with related operations. You shall bear full responsibility for the accuracy, legality, authenticity of the information you provide, and for any consequences that may arise from your actions.
2) Providing You with Routine Services:
A. Responding to your transaction or service requests, including fulfilling orders; delivering, activating, or verifying products or services; providing after-sales service, etc.;
B. Providing training and certification services and managing and processing training and certification results;
C. Requesting, inviting, or you applying to participate in relevant online or offline activities;
D. Providing you with information you request (e.g., marketing materials, white papers for products or services);
E. Synchronizing, sharing, and storing data you upload or download, as well as data necessary to perform uploads and downloads;
F. And providing other routine services such as technical support.
3) Sending You Emails, Messages, or Announcements, Providing Personalized Services:
(1) Promotional Services: Sending you information about products and services you may be interested in; inviting you to participate in events, market research, or satisfaction surveys; or sending you marketing information; providing you with a personalized user experience and content; conducting data analysis and research by collecting relevant information to understand the effectiveness of our business operations, improve our products and services, and maintain and enhance the security of our websites, products, and services.
(2) Important Notices Such as Updates: e.g., notifications for operating system or application updates and installations.
(3) Certifying and Managing Partners, Communicating or Conducting Business with Partners.
(4) And other personalized services.
4) Complying with and Executing Relevant Laws, Regulations, Standards, and Policies.
(2) Entrusted Processing
Certain specific modules or functions we provide to you may be supplied by external vendors. For example, we may engage service providers to assist us in providing customer support. For companies, organizations, and individuals to whom we entrust the processing of personal information, we will sign strict confidentiality agreements requiring them to process personal information in accordance with our requirements and any other relevant confidentiality and security measures.
(3) Sharing
1) We may share your personal information with our affiliates, partners, and other third parties (to ensure the successful completion of services provided to you). However, we will only share necessary personal information and such sharing is constrained by the purposes stated in this Privacy Policy. If our affiliates wish to change the purpose of processing personal information, they will seek your authorization and consent again. We will sign strict confidentiality agreements with them.
2) Without your consent or authorization, we will not share your personal information with any company, organization, or individual outside of Keptek, except we may share based on the following circumstances:
A. Provision required by applicable laws and regulations;
B. Provision required to comply with judicial judgments or other legal procedures;
C. Provision required based on requests from administrative agencies or other legally authorized organizations;
D. Provision for achieving the "Purposes for Collecting and Using Personal Information";
E. Provision of information within the scope permitted by law to safeguard public interests, or to protect the personal and property safety or legitimate rights and interests of Keptek, its affiliates or partners, you, or other Keptek users from damage.
F. Provision under other circumstances permitted by laws and regulations or agreed upon in this Policy.
(4) Transfer
Without your consent or authorization, we will not transfer your personal information to any company, organization, or individual, except in the following cases:
1) Transfer required by applicable laws and regulations, to comply with judicial judgments or other legal procedures, or based on requests from administrative agencies or other legally authorized organizations;
2) In the event of mergers, acquisitions, asset transfers, bankruptcy liquidation, or similar transactions, if personal information transfer is involved, we will require the new holder of your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require that company or organization to seek your authorization and consent again.
(5) Public Disclosure
We will only publicly disclose your personal information under the following circumstances and while taking security protection measures that comply with industry standards:
1) After obtaining your explicit consent;
2) Where required by law, legal process, litigation, or mandatory requirements of government authorities, we may publicly disclose your personal information. We will adhere to the principle of prudence and minimize the content of information disclosed publicly.
4. How You Can Access or Modify Your Personal Information
First, you should ensure that all personal information submitted to us is accurate and keep your account, password, and other information secure. On this basis, Keptek will strive to maintain the accuracy and completeness of personal information and promptly update data based on the information you submit.
To the extent permitted by law, you may have the right to access, update, or correct your personal information; delete your personal information; change the scope of your authorization and consent, etc.
If you wish to exercise relevant rights, you can provide feedback to us. To ensure security, you may need to submit a written request. If we have reasonable grounds to believe that such requests are deceptive, unfeasible, or infringe upon others' privacy rights, we may refuse to process the request.
Where applicable law requires, when Keptek processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the legality and validity of our processing of your personal information based on your consent before the withdrawal, nor will it affect our processing of your personal information based on other appropriate lawful bases.
For reasonable requests, we generally do not charge fees. However, for repeated requests exceeding a reasonable limit, we may charge a certain cost fee depending on the circumstances. We may refuse requests that are groundlessly repetitive, require excessive technical means (e.g., requiring the development of new systems or fundamental changes to current practices), pose risks to the legitimate rights and interests of others, or are highly impractical (e.g., involving information stored on backup tapes).
In the following circumstances, we may be unable to respond to your request:
A. It is related to the performance of obligations stipulated by laws and regulations by the personal information controller;
B. It is directly related to national security and national defense security;
C. It is directly related to public security, public health, and significant public interests;
D. It is directly related to criminal investigation, prosecution, trial, and execution of judgments, etc.;
E. The personal information controller has sufficient evidence to show that the personal information subject is acting in subjective bad faith or abusing rights;
F. It is for safeguarding the life, property, and other significant legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain the consent of the individual;
G.Responding to the request of the personal information subject will cause serious harm to the legitimate rights and interests of the personal information subject or other individuals or organizations;
H. It involves trade secrets.
If you believe that our processing of your personal information does not comply with applicable data protection laws, you can contact us.
5. How We Protect Your Personal Information
We have used security protection measures that comply with industry standards to protect the personal information you provide, preventing data from unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonably feasible measures to protect your personal information. We will only retain your personal information for the period necessary to achieve the purposes or uses described in this Policy, unless an extension of the retention period is required or permitted by law.
6. How We Handle Children's Personal Information
Keptek pays utmost attention to the safety of users under the age of 14. Although local laws and customs may define children differently, we consider anyone under the age of 14 as a child. Regarding the personal data of users under 14, please ensure it is provided with the consent of a guardian. If you are a child, when registering your name, address, telephone number, or other personal data, or when shopping on this website, you must ensure that your parent or guardian is beside the computer with you. Our products, websites, and services are primarily intended for adults. Children may not create their own user accounts without parental or guardian consent. If Keptek discovers that it has collected children's personal information without prior verifiable parental consent, we will delete such data as soon as possible.
7. Exceptions to the Application of This Privacy Policy
To better serve you, you may receive content or web links provided by third parties (hereinafter referred to as "Third Parties") other than us through this website. Please note that links on this website to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the Keptek website. These third-party websites may collect personal information related to you. We do not endorse, make any representations about, or assume any responsibility for these websites, any information, software, other products, materials, or any results obtained from using them. The information practices of third-party websites linked to Keptek are not covered by this Privacy Policy. Please choose carefully!
8. How Your Personal Information Is Transferred Globally
In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China. As we may provide products or services through resources and servers located outside the People's Republic of China, this means that, with your authorization and consent, your personal information may be transferred to jurisdictions outside the country/region where you use the product or service, or may be accessed from such jurisdictions. These jurisdictions may have different data protection laws, or may not have relevant laws enacted. By using our websites and solutions or providing any personal information to us, where permitted by applicable law, you consent to the transfer, processing, and storage of such information in countries/regions outside your country/region of residence, which may have different data protection standards.
9. How This Policy Is Updated
Our Privacy Policy may change. Keptek reserves the right to update or modify this Policy from time to time. If our Privacy Policy changes, we will post any changes to this Policy on this page. If we make material changes to the Privacy Policy, we may also notify you through different channels, for example, by posting a notice on our website or sending a separate notice to your email address, etc. We will not reduce your rights under this Privacy Policy without your explicit consent.
The latest update and effective date of this Policy: November 28, 2025.